Work From Home Customer Service Call Center Agent
AutoShack a major North American online retailer operating within a group of companies with over 37 years combined experience. We pride ourselves on quality products, competitive prices and excellent customer service.
Position Title: Customer Service - Call Center Agent
Location: Work From Home
Requires: Reliable High Internet, Computer
USB head set
The Role & Responsibilities:
AutoShack is currently looking for a Customer Service Representative. This role is primarily responsible for taking inbound customer phone calls - answering customer questions, and providing information regarding our AutoShack products and other customer services. Receiving, investigating, resolving and logging customer complaints or issues in a professional manner. Arranging for refunds and credits as required, while being mindful of maintaining a balance between business and customer needs.
Taking customer orders for AutoShack merchandise and receiving payments. Processing transactions effectively.
Answering emails during green time is also required.
The candidate will have:
Excellent computer skills.
Professional phone skills.
Writing skills - ability to capture customer concerns and feedback through accurate documentation of customer interactions
Must be flexible to work a rotational shift schedule. Eastern Time Zone schedules typically Monday to Friday 8am to 8pm Saturday 9am to 5pm up to 44 hours a week.
Contact : firstname.lastname@example.org