Vacancy -- Support Specialist

Created by ritchielb on

A vacancy exists for a Support Specialist for a US-based company. We are a very specialized end-user support provider, focused on the support of Learning Management Systems (LMSs) for clients in the US and around the world. We are not a call center and instead provide chat- and email-based support. 

The position involves working from home initially, with a potential move to an office in Belmopan. The successful candidate will have the following:

•    A reliable Windows or Mac computer (laptop or desktop)
•    A reliable internet connection 
•    A flair for customer service
•    Ability to adapt quickly to using a wide array of computer applications
•    Ability to quickly analyze large amounts of information (analytical skills will be tested)
•    Excellent typing ability (minimum 80 WPM, this will be tested)
•    Strong verbal and written communication skills
•    Strong research skills
•    Great teamwork skills
•    A good attitude and willingness to learn
•    Minimum of a high school diploma

Background experience in IT or customer-service related fields is not necessary but would be an asset. Completion of a university-level education is not required. 

Our team is young, dynamic and ever-expanding. We believe in fostering a fun, positive work environment, and are committed to ensuring employee success through constant coaching and training. 

Along with the convenience of working from your own home, we also offer a generous starting wage and opportunities for overtime. 

If interested, kindly send résumé to: ritchielb.bze@outlook.com