We are looking for a competent Customer Service Representative to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments also responsible for resolving overdue bills and collecting payments from those who owe.
Our Collection Customer Service Representative should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Monitor accounts to identify outstanding debts
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Strong communication and problem-solving skills
Ability to multitask and regularly respond to emails
High school diploma or equivalent
Conflict resolution and de-escalation skills
Comfortable sitting and speaking for long periods of time
Must be 25 years of age or older.
Must be proficient with basic PC skills.
Must have an internet connection.
Basic English written language.
Basic English spoken language.
Computer with internet access and respond to emails in a timely manner.
A quiet working area away from distractions and follow the company's instructions.
Must be able to work independently and get the job done.
Desire to learn skills to successfully work from home