Customer Service Agent Belize

Created by Tym3Global on

Company Description


Tyme Global Technologies is a premier provider of hospitality services.  We are a fast-growing, vendor neutral company with a culture focused on agility, transparency and delivering value to clients and the communities they serve.  Our team is 100% work from home, and has been since opening back in 2013.  We are a 24x7 operation and are looking for people to fill a variety of shifts.  Our employees work in a dynamic environment that serves some of the largest hotel groups in the United States and other Countries.


Link to apply for role:


Job Title


Customer Service Agent


Key Requirements

  • Min 20 hours a week
  • Own computer (desktop or laptop)
  • Minimum of Windows 10 Operating system
  • Headset with microphone required
  • A 1-minute voice recording of yourself talking about why you would like this opportunity (send to [email protected])


Contract Type



Full time


Availability/Operating hours (EST)


9am to 9pm EST

Must be able to work shifts and weekends



Job Description

We are searching for fluent, excellent English speaking agents who will work from home answering inbound calls for a world renowned travel agency, to create / modify / cancel reservations (using a central booking engine) for a variety of hotels /airlines around the world.

KRAs (Key Result Areas)

  • Answer inbound calls related to trip reservations within stipulated SLAs
  • Provide customers with accurate information on query calls
  • Action queries or booking modifications as per company requirements



Roles and responsibilities


  • Answer all calls received within stipulated SLA
  • Attempt to have first call resolution (Query resolved on first call from customer) on all calls received as per agreed upon targets
  • Achieve targets as set out by management
  • Make all attempts within reason to retain/save bookings when guest request to cancel
  • Actively respond to inbound calls from our hotels and sort guests' query as needed, whether it be creating, modifying or cancelling reservations.
  • Become experts in the field as well as keep track of new information being circulated in the travel industry
  • Answer guest inquiries pertaining to hotel services, Airlines registration of guests, and shopping, dining, entertainment and travel directions, travel rules and regulations etc.
  • Present excellent customer service in all forms of communication with all stakeholders



Skills required


  • Fluent in English
  • Excellent communication
  • Excellent customer service skills
  • Empathy
  • Self-motivated
  • Admin oriented
  • Self-confident
  • Willingness to learn
  • Problem solving skills
  • 3 to 5 years’ experience in hospitality/ travel industry
  • Ability to multi task
  • Excellent computer skills